FAQ

Frequently Asked Questions

Everything you need to know before you order. Can't find your answer? Contact us and we'll help.

How long does delivery take?

Orders are processed within 1–2 business days. Delivery takes 8–11 business days via Aramex, depending on your area. You'll receive tracking details by email as soon as your order ships.

How do I track my order?

Use the tracking link in your shipping confirmation email. If you can't find it, email dearbellebusiness@gmail.com with your order number.

Do you offer refunds or returns?

Yes. If something isn't right, tell us within 30 days of delivery. Faulty or incorrect items are always put right. Please see our Refund Policy for full details.

Are your products suitable for sensitive skin?

Ingredients are listed on every product page. If you have sensitive skin or allergies, check the ingredients and patch test before first use. Not sure? Message us and we'll help you choose.

What payment methods do you accept?

We accept major cards and secure online payment options at checkout. All payments are encrypted and processed securely.

Do you deliver across South Africa?

Yes, we deliver to addresses across South Africa.

How do I contact you?

Email dearbellebusiness@gmail.com or use our contact form. We reply within 24 hours on business days.