Refund Policy

Refund & Returns Policy

We want you to love your Dear Belle order. If something isn't right, here's how we make it right.

Faulty, damaged or incorrect items

Contact us within 7 days of delivery with your order number and a photo. We'll replace the item or refund you in full, including shipping.

Change of mind

You may return unopened, unused and sealed items within 30 days of delivery. For hygiene and safety reasons, opened or used beauty products cannot be returned unless faulty. The customer covers return shipping unless the item was faulty or incorrect.

How to return an item

1. Email dearbellebusiness@gmail.com with your order number.
2. We'll send you return instructions.
3. Once we receive and inspect the item, we'll refund your original payment method within 5–10 business days.

Nothing in this policy limits your rights under South African consumer law.

Questions? Contact us.