Shipping policy

Dear Belle — Shipping Policy

Last updated: 12 August 2026

At Dear Belle, we want your order to reach you safely, securely and as quickly as reasonably possible.

This Shipping Policy explains how orders are processed and delivered within South Africa.

By placing an order with Dear Belle, you acknowledge and agree to the shipping terms below, subject always to your rights under applicable South African law.

1. Where we deliver

Dear Belle currently delivers orders within the Republic of South Africa.

We aim to provide delivery to most residential and business addresses serviced by our appointed courier partners.

Certain remote, rural or otherwise difficult-to-access areas may have limited delivery availability or longer delivery times.

If we are unable to deliver to the address provided, we will contact you to discuss an appropriate solution.

2. Order processing

Orders are generally processed after successful payment has been received and verified.

Orders are normally prepared for dispatch within:

8–11 business days

Business days generally exclude Saturdays, Sundays and South African public holidays.

Processing times may occasionally be longer during:

Product launches;
Promotions or sales;
Black Friday;
Christmas and other peak periods;
Unexpected increases in order volume;
Public holidays; or
Circumstances outside our reasonable control.

Where there is an unusual delay affecting your order, we will make reasonable efforts to keep you informed.

3. Delivery times

Once your order has been dispatched, estimated delivery times are generally:

Major metropolitan &-or surrounding/outlying areas: 8–11 business days

These are estimated delivery timeframes and not guaranteed delivery dates, unless Dear Belle expressly confirms otherwise in writing.

Delivery times may vary depending on your location, courier availability and other circumstances.

4. Estimated total delivery time

As a general guide, customers should allow approximately:

8–11 business days from successful order placement

for standard orders to be processed and delivered.

This timeframe is an estimate and may be longer for remote areas or during periods of unusually high demand.

5. Shipping fees

Applicable shipping fees will be displayed during checkout before you complete your purchase.

Where Dear Belle offers free shipping, the applicable terms of the promotion or offer will apply.

Shipping fees may vary depending on factors including:

Delivery location;
Order size;
Promotional offers;
Courier rates; and
Other reasonable logistical considerations.

Dear Belle will not intentionally conceal mandatory delivery charges that are required to be disclosed before checkout.

6. Tracking information

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may be provided by email, SMS or another appropriate communication method.

Please allow reasonable time for the courier's tracking system to update after dispatch.

If tracking information does not immediately show movement, this does not necessarily mean that your parcel has been lost.

7. Courier delays

Dear Belle works with third-party courier and logistics providers to deliver orders.

Although we take reasonable steps to work with reputable delivery providers, courier delays can occasionally occur.

Examples include:

High delivery volumes;
Weather conditions;
Traffic or road closures;
Public holidays;
Incorrect or incomplete addresses;
Failed delivery attempts;
Remote-area delivery;
Operational disruptions;
Vehicle breakdowns;
Industrial action;
Natural disasters;
National emergencies; or
Other circumstances outside Dear Belle's reasonable control.

Where a delay occurs, we will make reasonable efforts to assist with tracking and resolving the issue.

8. Delivery address

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check:

Full name;
Street address;
Suburb;
City/town;
Province;
Postal code;
Apartment/unit number, where applicable; and
Contact telephone number.

Dear Belle cannot guarantee successful delivery where an incorrect or incomplete address has been provided.

9. Incorrect address supplied by the customer

If an order cannot be delivered because an incorrect or incomplete address was supplied by the customer, additional delivery or re-delivery costs may apply.

Where permitted by law, these costs may be charged to the customer.

If the parcel is returned to Dear Belle because of an incorrect address, we may contact you to arrange a new delivery.

The customer may be responsible for reasonable additional delivery costs arising from the incorrect information.

This does not apply where the delivery issue was caused by an error made by Dear Belle.

10. Failed delivery attempts

Our courier partner may attempt to deliver your order to the address provided.

If delivery cannot be completed because nobody is available to receive the parcel, the courier may:

Attempt delivery again;
Contact you;
Leave the parcel at an appropriate collection point; or
Return the parcel to the sender,

depending on the courier's procedures.

If a parcel is returned to Dear Belle because of repeated failed delivery attempts caused by circumstances attributable to the customer, additional shipping costs may apply to arrange another delivery, to the extent permitted by law.

11. Collection points

In some circumstances, a courier may redirect a parcel to a collection point.

If this occurs, you may be required to collect the parcel within the period specified by the courier.

Failure to collect a parcel may result in it being returned to Dear Belle.

Where additional delivery or re-delivery costs arise because a parcel was not collected, the applicable costs may be charged to the customer to the extent permitted by law.

12. Lost parcels

If your tracking information indicates that your parcel has been lost or the courier confirms that it cannot be located, please contact Dear Belle.

We will investigate the matter with the relevant courier.

Where Dear Belle or the courier is responsible for the loss, we will take reasonable steps to resolve the matter and provide the appropriate remedy required by applicable law.

Customers should not assume that a parcel is lost merely because tracking has not updated for a short period.

13. Parcels marked as delivered

If your tracking information shows that a parcel has been delivered but you have not received it, please contact Dear Belle as soon as reasonably possible.

We may request information such as:

Your order number;
Delivery address;
Confirmation of the intended recipient;
Relevant delivery notifications; and
Any other information reasonably required to investigate the delivery.

We may also contact the courier to obtain proof of delivery or investigate the delivery status.

14. Damaged parcels

Please inspect your parcel when it arrives where reasonably possible.

If the external packaging appears significantly damaged, please photograph the packaging before opening it.

If the product itself appears damaged, please contact Dear Belle as soon as reasonably possible and provide:

Your order number;
Photographs of the packaging;
Photographs of the damaged product; and
A description of the damage.

Do not dispose of the packaging until we have had a reasonable opportunity to investigate the issue.

Where the damage gives rise to a statutory consumer remedy, Dear Belle will handle the matter in accordance with applicable law and our Returns & Refund Policy.

15. Missing items

If you receive your order and believe that an item is missing, contact Dear Belle as soon as reasonably possible.

We may request photographs of the parcel and its contents to assist with our investigation.

Once the issue has been verified, Dear Belle will take appropriate steps to resolve the matter.

16. Incorrect item received

If you receive a product that is different from the product you ordered, please contact Dear Belle.

Where the incorrect product was supplied due to an error by Dear Belle, we will arrange an appropriate solution in accordance with applicable law and our Returns & Refund Policy.

Where appropriate, this may include replacement with the correct product or a refund.

17. Multiple products in one order

Where an order contains multiple products, Dear Belle may ship the products together or in separate parcels depending on stock availability, fulfilment arrangements and courier logistics.

If an order is split into multiple shipments, you may receive separate tracking information.

You will not be charged additional shipping fees solely because Dear Belle chooses to split an order, unless the applicable shipping terms expressly provide otherwise and the charge has been disclosed as required by law.

18. Pre-orders and temporarily unavailable products

If Dear Belle offers a pre-order or temporarily unavailable product, the expected dispatch date or timeframe will be communicated on the relevant product page or during checkout where applicable.

Pre-order delivery estimates are not guaranteed unless expressly stated otherwise.

If an unexpected delay materially affects a pre-order, Dear Belle will make reasonable efforts to notify affected customers.

19. Public holidays and peak periods

Delivery and processing times may be longer during periods such as:

Black Friday;
Cyber Monday;
December and Christmas periods;
New Year;
Public holidays;
Major promotional campaigns; and
Other periods of unusually high order volume.

Where practical, Dear Belle will communicate significant expected delays.

20. Circumstances beyond our reasonable control

Dear Belle will not be responsible for delays caused solely by circumstances beyond our reasonable control, including:

Natural disasters;
Severe weather;
Flooding;
Fires;
National emergencies;
Civil unrest;
Industrial action;
Government restrictions;
Major infrastructure failures;
Courier network disruptions;
Power or telecommunications failures; or
Other events that could not reasonably have been prevented or avoided.

Where such circumstances occur, Dear Belle will make reasonable efforts to minimise disruption and fulfil orders as soon as reasonably possible.

Nothing in this section limits any mandatory rights or remedies provided to consumers by applicable law.

21. Delivery risk and consumer rights

Dear Belle will comply with applicable South African consumer protection laws concerning delivery, risk and responsibility for goods.

Nothing in this Shipping Policy is intended to transfer responsibility for loss or damage to the consumer where applicable law places that responsibility on Dear Belle or another party.

Where a consumer has a statutory remedy because goods were not delivered as required by law, that remedy will remain available.

22. Cancellation and returns

Shipping arrangements do not remove or limit your rights under applicable South African consumer protection legislation.

For information about cancellations, change-of-mind returns, defective products and refunds, please refer to our Returns & Refund Policy.

Where a statutory cancellation or return right applies, the applicable legislation will take precedence over any conflicting voluntary shipping or return condition.

23. Contacting Dear Belle about your delivery

If you have a question regarding your delivery, please contact us with:

Your full name;
Order number;
Email address used at checkout;
Delivery address; and
A description of the issue.

Where applicable, please include your tracking number.

This information allows us to investigate delivery issues more efficiently.

24. Contact Dear Belle

For shipping enquiries, please contact:

Dear Belle

Email: [dearbellebusiness@gmail.com]

Website: [dearbelle.co.za]

We will make reasonable efforts to respond to shipping enquiries as soon as practical.

25. Policy updates

Dear Belle may update this Shipping Policy from time to time.

The latest version will be published on this page with the relevant "Last updated" date.

Changes will generally apply prospectively and will not remove rights that have already accrued to a customer under applicable law.